Pipeline Operations

Taking care along the pipelines we operate.

Pipeline Operations

NOVA Chemicals operates two pipeline systems in Alberta.

These systems involve more than 385 kilometres (km) of pipeline that safely transport the feedstocks and products essential to the operations of NOVA Chemicals – and others in Alberta’s petrochemical industry. We also own, operate and maintain a number of smaller length pipelines adjacent to our Joffre facilities.

We invite you to take a closer look at our pipeline operations — particularly the care we take along these systems to ensure the safety of our neighbours, our communities and the environment. We have a consistent record of safe, responsible pipeline operations.

The following four documents comprise the guidance for applying for written consent to construct a facility on, along, across or under a NOVA Chemicals pipeline and for persons planning to engage in an activity causing a ground disturbance:

Guidance for Working Near Our Pipelines – What You Need to Know

Design and Construction Guidelines for Third-Party Activities in Proximity to or Crossing NOVA Chemicals’-Operated Pipelines and Rights-of-Way

Crossing / Proximity Information Form

Guidance for Filling Out a Crossing / Proximity Information Form

NOVA Chemicals owns and operates numerous pipelines in Ontario. Five of our pipelines cross the St. Clair River to connecting facilities located in Michigan.

Our Canadian and U.S. Pipeline Public Awareness brochures provide an overview of our pipeline operations, the measures we take around pipeline safety and preparedness, and the importance of our community awareness and outreach programs.

Canadian Guide

U.S. Guide

Preparation for an Emergency Response provides an overview of our Emergency Management Program, which guides us to provide the best emergency response under all foreseeable circumstances.

Our Emergency Response Manual is integral to our emergency management program. The first priority in any emergency response is the safety of neighbors and employees.

Pipeline contact information

NOVA Chemicals 24/7 Pipeline Emergency Line: In Canada / U.S.: 1-519-862-2002 or 1-800-278-0584

NOVA Chemicals General Inquiries: In Canada / U.S. 1-519-862-2911 or 1-844-346-3202 (press 0 for an attendant) or manestcomm@novachem.com

NOVA Chemicals operates two pipeline systems in Alberta. These systems involve more than 385 kilometers (km) of pipeline that safely transport the feedstocks and products essential to the operations of NOVA Chemicals – and others in Alberta’s petrochemical industry. We also own, operate and maintain a number of smaller length pipelines adjacent to our Joffre facilities.

Taking Care Along the Pipelines We Operate: A Guide for Landowners and Neighbours provides an overview of our pipeline operations, the measures we take around pipeline safety and preparedness, and the importance of our community awareness and outreach programs.

Preparation for an Emergency Response provides an overview of our Emergency Management Program, which guides us to provide the best emergency response under all foreseeable circumstances.

Our Emergency Response Manual is integral to our emergency management program. The first priority in any emergency response is the safety of neighbors and employees.

Pipeline contact information

24 hours per day – emergency and non-emergency

Toll Free: 1-800-780-6682

Projects & Events

Effective October 2, 2018, NOVA Chemicals will no longer be the operator of the Alberta Ethane Gathering System (AEGS) in Alberta. Direct operational inquiries to: http://www.pembina.com

Contact Information

Phone: 1-800-780-6682